Privacy Policy

At Velaria, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal Details: Name, email address, phone number, billing & shipping address
  • Payment Information: Card details, transaction data, and payment confirmations
  • Account Information: Login details, preferences, and saved items
  • Order Activity: Products viewed, added to cart, purchased, or returned
  • Device & Usage Data: IP address, browser type, and how you interact with our website
  • Customer Support: Any messages or queries you send to us

2. How We Use Your Information

We use your data to provide you with the best possible experience:

  • To process and deliver your orders
  • To manage your account and preferences
  • To improve our website and product recommendations
  • To send order updates and important notifications
  • To provide customer support
  • To run marketing campaigns and personalized ads
  • To detect and prevent fraud or misuse

3. Sharing Your Information

We only share your data when necessary, including:

  • With Shopify, our platform provider, to operate our store
  • With payment gateways to securely process transactions
  • With shipping partners to deliver your orders
  • With marketing and analytics partners to improve our services

All third parties are required to protect your information.

4. Shopify & Third-Party Services

Our store is powered by Shopify. This means your data may be processed through Shopify’s systems to ensure smooth operation, security, and performance.

You can learn more here: https://privacy.shopify.com

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updates
  • Request deletion of your data
  • Opt out of marketing emails anytime

To exercise these rights, contact us at:
📧 velariasupport@gmail.com

6. Data Security

We take reasonable precautions to protect your data. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We keep your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

📧 velariasupport@gmail.com